Effective Date: 08 August 2024

Welcome to Elliott Insight Coaching. These Terms of Service outline the rules and guidelines that apply when you engage with our coaching services, book sessions, and use our website. By working with us or using our site, you agree to these terms.

Services Provided

Elliott Insight Coaching offers life coaching, career coaching, mentoring, and guidance services to clients in the UK, UAE, and beyond. These services are provided by Lynn Elliott, an experienced and qualified coach, with the goal of assisting clients in their personal and professional development.

Coaching Disclaimer

• Not Therapy or Counseling: Coaching is a collaborative, goal-focused process. It is not a substitute for medical, psychological, or psychiatric treatment. If you are experiencing severe mental health issues, please consult a licensed mental health professional.
• Client Responsibility: Success in coaching depends on the client’s commitment, willingness to engage, and effort in applying the skills and strategies discussed in sessions. Results may vary based on individual progress.

Booking and Payments

• Booking Policy: Sessions can be booked via our website, email, or phone. Availability may vary, and bookings are confirmed only upon receipt of payment.
• Payment Terms: Payments must be made in full before each session unless otherwise agreed upon in writing. We accept various payment methods (e.g., credit cards, bank transfer), and specific instructions will be provided during booking.
• Session Packages: Some services may be offered in packages (e.g., multiple sessions), and payment is required upfront for the full package unless otherwise stated.

Cancellation and Rescheduling Policy

• Cancellation: Clients must provide at least 24 hours’ notice to cancel a session. Cancellations made with less than 24 hours’ notice may incur a fee or result in the session being forfeited.
• Rescheduling: Clients may reschedule sessions with at least 24 hours’ notice. We understand that emergencies happen and will do our best to accommodate last-minute changes when possible.
• Refunds: Refunds for canceled sessions or packages are offered at our discretion and may depend on the reason for cancellation. Please contact us directly for any refund requests.

Confidentiality and Privacy

• Client Confidentiality: All information shared in sessions is confidential and will not be disclosed to third parties without your consent, except as required by law or in situations where there is a risk of harm to yourself or others.
• Data Protection: We adhere to data protection laws, and personal information is handled per our Privacy Policy, which can be reviewed here. By engaging with our services, you agree to our Privacy Policy.

Client Responsibilities

• Engagement in the Process: Clients are expected to actively participate in their coaching journey, including completing any assignments or reflections between sessions.
• Honesty and Transparency: To achieve the best outcomes, clients should be open, honest, and transparent during sessions. This allows the coach to provide the most effective support.
• Punctuality: Clients should arrive on time for sessions. Late arrivals may result in reduced session time, as sessions will still end at the scheduled time.

Intellectual Property

• Content Ownership: All materials provided by Elliott Insight Coaching, including but not limited to resources, session notes, and guides, are the intellectual property of Elliott Insight Coaching and may not be reproduced or shared without permission.
• Website Content: All text, images, and materials on the website are copyrighted and owned by Elliott Insight Coaching. Unauthorised use, reproduction, or distribution is prohibited.

Limitations of Liability

• Coaching Outcomes: While we strive to provide high-quality coaching services, results cannot be guaranteed. Elliott Insight Coaching and its affiliates are not liable for any outcomes resulting from the coaching process.
• Website Use: We make reasonable efforts to ensure our website is secure and accessible. However, we are not responsible for any technical issues, data breaches, or disruptions in website service.

Indemnification

You agree to indemnify and hold Elliott Insight Coaching, its employees, and affiliates harmless from any claims, losses, or damages, including legal fees, arising from your use of our services or website, or from any violation of these Terms of Service.

Termination of Services

Elliott Insight Coaching reserves the right to terminate services at any time for any reason, including but not limited to violation of these Terms, inappropriate behavior, or lack of client engagement. Refunds for terminated services are at the sole discretion of Elliott Insight Coaching.

Changes to Terms of Service

We may update these Terms of Service from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our services after such changes constitutes your acceptance of the new terms.

Governing Law

These Terms of Service are governed by the laws of United Kingdom . Any disputes arising from these terms will be resolved in the courts of this jurisdiction.

Contact Information

If you have any questions or concerns about these Terms of Service, please contact us:

Email: ly**@el*************.com